family tree maker for mac no internet connection or firewall

The computer was originally set up by someone when I had to take it in to be wiped and I thought that they may have put something on that Im not aware of.

I am told by FTM that I have to disable my firewall and antivirus and then reregister the program.

I told them I tried this (many times now) but but it didnu0027t work.

They tell me that I must still have some kind of security working.

Is there some way I can find out all the security that is on the computer and temporarily turn it off I tried to do a Safe boot but then it would not let me connect to the internet.

I sure would appreciate an answer to this problem that has been ongoing since I bought their latest program last May.

I told them I tried this (many times now) but but it didnt work.

Thanks I have Windows XP Professional, Windows Internet Explorer 7.057.

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With Internet Explorer 7 open, click on Tools in the upper right, select Internet Options, then click on the Security tab.

When that opens, click on the Internet icon (the world globe), then click on the Custom Level button.

ONce thats done, in the Reset to line at the bottom, change the level from Medium-high to medium, then click OK, and select yes when its asks: Are you sure.

Next, you havent mentioned which antivirussecurity program you have running.

If youve got Norton or McAfee, try disabling it temporarily.

Use the updown arrow keys to select Safe Mode with Networking, then press the Enter key.

Now, assuming you have a broadband internet connection, it should allow you to access the internet from Safe Mode to test your program.

I did want to clear up that I can get into Safe mode, but once in I could not connect to the internet.

My anti virus is AVG and I had it and the firewall turned off as I was instructed by Family Tree, but FTM still told me to turn off all my security.

This is why I wondered if there could be some security on the computer that I am not aware of.

Family Tree Maker For Mac No Internet Connection Or Firewall